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FAQs

1.Are the goods online all available?

A: Yes, all the goods online can be ordered. You can choose size, color and customization is available.

2.Do you accept produce wedding dresses according to the pictures I give you?

A: We welcome you have your wedding dress custom made, but you need to offer the specific making details.

3.Does the effect of custom-made wedding dress complete same with the pictures I offer you?

A: Generally speaking, we can assure the similarity is about 95%, because there are many hand works in the wedding dress producing progress, so we can not assure the similarity is 100%.

4.If I forget my password, what can I do?

A: In order to protect customers' interests, we can not see your password. Therefore, you can enter register page, and click "Forget password", then the system will automatic send your password by emails. Or you can enter "Forget Password" and change your password.

5.What size should I order?

A: There is a measure guide on our site, you can check that.

6.How long does it take you?

A: Standard - within 15 days, The tailor period: 7-9 days, express time 5-6 days.

7.What are the usual fabrics you used for making wedding dresses?

A: The main fabrics are: silk, satin, chiffon, organza, tulle, taffeta, lace, beadings, sequins, crystals and rhinestones.

8.If I am not satisfied with the wedding dress I received, can I return it?

A: We will arrange return according to the following situations:

  1. Wrong delivery, size, color, model of your received item is not the one you ordered.
  2. Obvious quality problems existed.
  3. Picture and real item are not the same (We will do our best to make sure the pictures are taken by real items, but slight color mismatches between the color of your item and the color shown on screen are not including in this situation, please be clear when you place the order.)
  4. Both sides negotiated the return policy before the wholesale.
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